Online & Local Services (Edexcel IGCSE Ict)
Exam board Pearson Edexcel · IGCSEUpdated 2026-05-07
Spec point —
4.2.5
Online & local services
What are the advantages and disadvantages of online & local services?
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The advantages and disadvantages of online & local services depends on the users needs and preferences
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They include:
- Urgency
- Price
- Choice
- Online experience
Online services
| Advantages | Disadvantages |
|---|---|
| Convenience- No travelling, can use anytime, anywhere | Security- Online scams, fraud and data breaches |
| Selection- Access to wider variety of options (local/national/international) | Returns & exchanges - Inconvenience caused when needing to return items, especially bigger items |
| Competitive prices - Online stores typically have lesser costs so can be very competitive with prices | Delayed gratification - Have to wait for items, can be frustrating |
| Reviews & ratings - Read customer reviews and see product ratings before purchasing | Limited customer service - Impersonal or difficult to reach compared to local businesses |
Local services
| Advantages | Disadvantages |
|---|---|
| Immediate gratification - No waiting for deliveries | Limited selection- Smaller selection compared to online |
| Inspecting products - Can check before purchasing | Higher prices - Higher overheads lead to higher prices |
| Easier returns & exchanges - Easier in person | Travel & time - Inconvenience/extra cost caused by travelling and waiting |
| Supporting local economy - Supporting local businesses/communities | Limited access hours - Limited opening hours |
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